Return and Refund Policy

Returns – 7-Day Policy

We offer a 7-day return policy on eligible regular-priced, non-custom items. This means you have 7 calendar days from the date you receive your item to request a return.

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, unaltered, and free from damage.
  • The item must be returned with any original tags and packaging, where applicable.
  • A receipt or proof of purchase must be provided.
  • A return request must be submitted within 7 calendar days of receiving the item.

We do not accept returns for items that have been damaged, stained, altered, or improperly handled by the customer after delivery or purchase.

How to Request a Return

To initiate a return, please contact us at wovenconcept@gmail.com within 7 days of receiving your order.

Returns should be sent or brought to the following address:

Woven Concept Rug Gallery, 1200 Brant Street, Burlington, ON L7P 5C6
Canada

Once your return request has been reviewed and approved, we will provide instructions on how to proceed.

Please note that items returned without prior authorization will not be accepted.

For any return-related questions, contact us at wovenconcept@gmail.com or call (905) 319-3535.

Damaged, Defective, or Incorrect Items

We carefully inspect our products to maintain our quality standards. However, if you receive an item that is damaged, defective, or incorrect due to an error on our part, please contact us immediately upon receiving your order.

We will review the issue and arrange an appropriate resolution, which may include a return, replacement, or refund.

Items that arrive damaged or defective due to circumstances attributable to Woven Concept are eligible for return, subject to verification.

Please note that damage caused by the customer after receiving the product, including improper use, handling, cleaning, or storage, is not eligible for return or refund.

Exceptions / Non-Returnable Items

The following items are generally not eligible for return:

  • Custom-made, personalized, or special-order rugs, unless they arrive damaged or defective.
  • Items damaged, stained, altered, or improperly handled by the customer.
  • items returned outside the 7-day return period, except where required by applicable law.

If you have any questions regarding the eligibility of a particular item, please contact us before making your purchase.

Exchanges

If you would like to exchange an eligible item, please contact us within the 7-day return period.

The simplest way to exchange an item is to request a return of the original purchase. Once the return has been approved, you may place a separate order for the desired item.

All exchanges are subject to product availability and our return eligibility requirements.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at wovenconcept@gmail.com or call (905) 319-3535.

Contact Us

For any questions regarding our Return & Refund Policy, please contact:

Woven Concept Rug Gallery
1200 Brant Street, Burlington, ON L7P 5C6
Email: wovenconcept@gmail.com
Phone: (905) 319-3535

Contact form